CSNA Skillnet rolled out a topical seminar in Dublin to officially launch their new training network for the Convenience Stores and Newsagents Association (CSNA). The retail-focused event covered a wide range of topics including insurance, security, health and safety, human resources and valuation, rates and rent. The many business owners and managers in attendance enjoyed a series of fast-paced presentations that offered profitable retail training solutions in each area.
JDM Insurance, Pro-Secure, Safety Solutions, Excel Recruitment and the Valuations Office all had representatives delivering expert advice and solutions in their chosen field. Dublin Spar retailer Mary Glennon of The Glennon Group also spoke about her personal and professional development journey which had retailers at the edge of their seats.
Speaking at the launch Dave Flynn, Executive Director at Skillnet Ireland said “The CSNA Skillnet will drive greater levels of productivity, innovation and customer excellence within Ireland’s convenience stores and newspaper retailing sector. As businesses seek to address pressing challenges and new opportunities, it’s essential to ensure that people have the right skills for the business to grow and thrive.”
Insurance insights from Gerry Monks highlighted the simplest way to protect your business from slips and trips claims are to have simple wipe your feet signs clearly visible in line with the CCTV footage to show that customers were advised to take care in your premises.
Safety Solutions representative, Gary Lynch explained that the number one injury-causing activity in the workplace is manual handling.
Maurice Hickey from Pro-Secure Training estimated the cost of a wrongful accusation is €36,500 per incident when you combine the claim cost, private investigator fees, barrister professional costs and expenses etc.
Cillian Byrnes of the Valuations Office took questions from the many retailers in attendance, mainly around the appeals process considering many revaluation notices were received by CSNA members in recent days.
Nikki Murran of Excel Recruitment gave a really interesting presentation on how to recruit and retain retail staff which members are reporting they are finding much harder to source.
Vincent Jennings, CEO of The CSNA said “We are delighted with how today has gone, the speakers were excellent. Essentially, we have all been treated to a showcase of CSNA Skillnet, the types of courses we offer our members and the value that this retail-focused training can offer their businesses. The seminar format was a very appropriate way to officially launch CSNA Skillnet and we are definitely looking forward to rolling out a wide variety of courses to the retail community over the coming months.”
View all CSNA Skillnet training courses on www.csnaskillnet.ie
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