There are two types of PAYG Electricity Meters – Keypad and Smart. Keypad Meters need to have a top-up code keyed into the meter to top up. Smart Meters have the top-up code sent directly to the meter without the need to type it in.
Smart Meter top-ups can be cancelled at the point of sale within 10 minutes of the original transaction taking place. Simply swipe the customer’s card again and select Cancel.
Keypad meter cancellation cannot be done through the terminal.
To request credit, please login to the Payzone portal via payzone.ie.
*If in doubt, make an attempt to cancel the transaction within 10 minutes. If it is not successful, it’s likely a keypad meter and you can apply for credit via the portal*
You can tell if the Meter Number is a Smart Meter or a Keypad Meter by the prefix of the number on the front of the customer’s card:
| Meter Type | PrePay Power | Electric Ireland | Pinergy | Bord Gáis Energy | SSE Airtricity | Energia |
| Smart Meters | 9826176099 | 9826218803 | 9372520002 | |||
| Can be cancelled at the point of sale | & | & | 275000 | 9826105485 | 9372590871 | |
| 9826176066 | 00059 | |||||
| Keypad Meters | 9826176001 | 9826218801 | 9372520001 | 6366981010 | 9826105400 | 9372590001 |
| Cannot be cancelled at the point of sale | & | |||||
| 9826218802 |
Important Note: Do not give the top-up code to the customer if you wish to cancel the transaction.
Using the cancellation feature at the point of sale ensures that we will not direct debit you for that transaction and therefore you will not have to wait to receive your funds for these credits.
If you have any queries on this, please call our Customer Care Team on 0818 882 600
