services
Member
Support
At the CSNA, supporting our members is a top priority. We provide a range of services designed to help retailers effectively manage their businesses and stay informed on key industry matters.
our member support
SERVICES INCLUDE
- Advice & Key Information for Age-Restricted Products: Guidance on compliance with regulations for selling age-restricted products.
- Business Health Check Program: A comprehensive review of your business operations to ensure optimal performance.
- Universal Tobacco Price List: Provision of a regularly updated price list for tobacco products to assist with pricing strategies.
- Repak Audit: Support with Repak compliance and audits.
- Expert Rate & Rebate Advice: Specialist advice on rates and rebates to help members reduce costs.
- Product & Service Affinity Partners for Members (Deals): Access to exclusive deals and discounts from affinity partners.
- Weekly Communications: Regular updates to keep you informed of the latest news, trends, and opportunities.
- CSNA Events: Opportunities to connect, learn, and network through member-exclusive events.
- On-Site Support: CSNA representatives are available for on-site visits to address any specific issues and provide personalised support.
Additionally, our Newspaper & Magazine Support Services offer dedicated assistance, including:
- Help with managing newspaper and magazine accounts.
- Setting up accounts for new retailers.
- Conducting newspaper and magazine health checks.
- Delivering an annual stock book directly to your store.
- Resolving member issues related to delivery charges, discounts, and non-delivery in coordination with distributors and publishers.
Run By
Retailers,
for Retailers
Our support services are designed to ensure that our members receive the assistance and resources they need to run successful retail businesses.
