Some important Updates about load limits on Swirl Reloadable MasterCard.
What’s changing (regulatory requirement)
To comply with regulations and issuer standards, Swirl is introducing the following for Swirl
Please brief store staff today.
What’s changing:
- For Non-ID verified (no KYC) customers, total load/top-up cap = €150. Any load that would take them over €150 will decline.
- ID Verified customers: no change
- When: Effective no later than Fri 3 Oct 2025
- At till: If a decline occurs, advise: “You’re limited to €150 until ID is verified. Please verify in the Swirl app, then retry.”
- Impact: Most load value (~85% of total) is already from verified customers.
- Why: Regulatory/issuer requirement across all channels.
If you have any questions about this, please don’t hesitate to call Payzone Helpdesk on 0818 882 600.
